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Abisuga, O (2020) Integrated collaborative facilities management framework for post-occupancy evaluation of higher education facilities, Unpublished PhD Thesis, , University of New South Wales.

Afzal, F (2019) A framework to improve sustainability performance of construction organisations, Unpublished PhD Thesis, , University of New South Wales.

Ahmadian Fard Fini, A (2017) Optimizing crew performance through integration of human resource strategies into planning of construction activities, Unpublished PhD Thesis, , University of New South Wales.

Aljassmi, H A (2013) Analysis of complex mechanisms of defect generation in construction projects, Unpublished PhD Thesis, , University of New South Wales.

Alrasheed, H (2015) A socio-ecological framework for improving the psychological health of foreign workers in developing countries: The case of saudi construction industry, Unpublished PhD Thesis, , University of New South Wales.

Boadu, E (2022) A framework for promoting health and safety through procurement in the construction industry in developing countries: A case of Ghana, Unpublished PhD Thesis, , University of New South Wales.

Chand, A (2015) A socio-ecological resilience perspective to enhance hospital service delivery resilience to extreme weather events, Unpublished PhD Thesis, , University of New South Wales.

Chandra, S (2006) Investigating green building assessment tools: a risk-analysis based approach, Unpublished PhD Thesis, , University of New South Wales.

Chandra, V (2007) An investigation of cultural learning during the hospital process from a facilities management perspective, Unpublished PhD Thesis, , University of New South Wales.

• Type: Thesis
• Keywords: briefing; conflicts; decision making; facilities management; hospital; integration; learning; partnering; client; facilities manager; organisational culture; case study; interview; Australia
• ISBN/ISSN:
• URL: http://hdl.handle.net/1959.4/40597
• Abstract:
  

  The continued development of facilities management (FM) as a profession largely depends on it playing a stronger strategic role in the decision making of organisations. This requires the capability of better understanding the clients’ facility needs and requirements, which ultimately means that facilities managers must learn about the nature of clients’ organisations and their organisational cultures. This study contends that in a project it is the briefing process that provides the greatest opportunity for cultural learning to occur, a process wherein it is important for the actors to converge upon shared understanding of facility needs and requirements. By focusing on culture at a cognitive rather than a behavioural level, this study has specifically attempted to identify the types of knowledge learned during a briefing process, to explore the process of cultural learning and the factors that encourage or impede such learning, and to produce an insight into the process. A hospital partnering project was adopted as a case study for investigating the process of cultural learning during the briefing process. Using Nonaka’s (1994) theory of knowledge creation, this study portrays the briefing process as one wherein the social processes during briefing facilitate the conversion of tacit and explicit knowledge in a cyclical way. Sackmann’s (1991) categorisation of knowledge has been used to analyse the social interactions during briefing by dissecting the different levels of knowledge being shared. In support of the cognitive perspective of learning and the conceptual understanding of culture as mindsets or cognitions, Laukkanen’s (1996) comparative cause mapping method was used to measure the cultural learning occurring among members of both the FM and their clients’ groups, using an in-depth inquiry into five key concepts during the briefing process. Data were collected longitudinally during the briefing process using real-time observations and semi-structured interviews which maximised the comparative measures of similarities and differences in the cause maps depicting cultural learning. This integration of culture, learning, and briefing theories using Nonaka’s (1994) knowledge creation theory, Sackmann’s (1991) categorisation of knowledge, and Laukkanen’s (1996) comparative cause mapping method has produced interesting and useful insights into the process of cultural learning during the briefing process within a hospital partnering project. The study has found that significant cultural learning did take place during the briefing process and that partnering projects can present opportunities for this to occur. In particular, it is established that cultural learning is best conceived of as a process of social construction in which individuals, subgroups, and groups engage in a collective approach to understanding facility needs and requirements. More specifically, briefing meetings were found to represent contexts for social interactions in which cultural learning took place. This learning occurred in constantly negotiated boundaries and through conflicts and disagreements, with actors competing in a dynamic process of social construction to have their version of understanding of the clients’ needs and requirements prevail. The diverse client groups within the hospital context being studied provided a management opportunity for facility managers to act as mediators, which facilitated cultural learning. Finally, FM technical knowledge was shown to be an important tool for the FM group during the process of cultural learning as the participants negotiated their versions of knowledge.

Cooke, J R (1973) Methods of documentation and administration of building contracts, Unpublished PhD Thesis, , University of New South Wales.

Coolican, A M (1989) A history of industrial relations in the Sydney building trades, 1870-1914 , Unpublished PhD Thesis, , University of New South Wales.

Cooper, A A (1971) An economic study of housing production and associated works in Australia, Unpublished PhD Thesis, , University of New South Wales.

Dave, M (2019) High performance prefab housing: towards an evaluation framework for design, sustainability and affordability, Unpublished PhD Thesis, , University of New South Wales.

Deng, Z M (1995) Extended state space modelling and influence diagrams for construction processes and aids, Unpublished PhD Thesis, , University of New South Wales.

Denny-Smith, G (2022) The social value of indigenous procurement policies in the Australian construction industry, Unpublished PhD Thesis, , University of New South Wales.

Forsythe, P (2003) The role of service quality as a determinant of customer satisfaction in residential construction, Unpublished PhD Thesis, , University of New South Wales.

Galea, N R (2018) Built for men: Institutional privilege in the Australian construction industry, Unpublished PhD Thesis, , University of New South Wales.

Habibi Rad, M (2022) Impact of lean construction on contractor performance and organisational resilience in post-disaster infrastructure projects, Unpublished PhD Thesis, , University of New South Wales.

Heng, H K S (2010) Information brokerage in hospital facilities management: A social network perspective, Unpublished PhD Thesis, , University of New South Wales.

Ho, M F C (2003) Ethics management in a construction organisation: Employees' attitudes to corporate codes of ethics, Unpublished PhD Thesis, , University of New South Wales.

Hong, Y C (2018) Modelling and evaluating the adoption of building information modelling in Australian and Chinese small and medium-sized construction organisations, Unpublished PhD Thesis, , University of New South Wales.

Hunt, P (2021) The business case for sustainable development in the Australian built environment, Unpublished PhD Thesis, , University of New South Wales.

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Kabirifar, K (2022) Effective construction and demolition waste management assessment: A case of Australian large construction companies, Unpublished PhD Thesis, , University of New South Wales.

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Khalil, K (1994) An evaluation of managerial knowledge and skills of technical professionals in the construction industry in Malaysia, Unpublished PhD Thesis, , University of New South Wales.

Kim, S M (2019) Tenants' leasing motivators and decisions about the greenness of office buildings and their rental, Unpublished PhD Thesis, , University of New South Wales.

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Li, Y (2015) Sense of home in post-disaster reconstruction: A study of resident experiences of living in rebuilt houses after the wenchuan earthquake in China, Unpublished PhD Thesis, , University of New South Wales.

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Salehudin, M S B (2012) Developing sustainable resorts in developing countries: A proposed new generation rating framework for Malaysia, Unpublished PhD Thesis, , University of New South Wales.

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Wang, Z (2019) Effects of main contractors' service quality on subcontractors' behaviours and project outcomes in the Chinese construction industry, Unpublished PhD Thesis, , University of New South Wales.

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Yamaguchi, H (2002) Risk allocation in privately financed projects, Unpublished PhD Thesis, , University of New South Wales.

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Zhang, Q (2021) Key influencing factors of corporate social responsibility implementation in the Chinese construction industry, Unpublished PhD Thesis, , University of New South Wales.